Privacy Policy
Effective Date: August 13, 2025
Can’t be Late (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application, website, and related services (collectively, the “Service”). By using the Service, you agree to the practices described here.
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1) Scope
This Policy applies to: - The Can’t be Late iOS application - The website at cantbelate.com and any subpages we operate - Support communications sent to support@cantbelate.com
This Policy does not apply to third-party services you connect to (e.g., Apple App Store, map/navigation providers). Those services are governed by their own privacy policies.
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2) Information We Collect
### A. Information You Provide - Contact details you send us (e.g., name, email address, message content) when you contact support. - Account information if we offer sign-in (e.g., email address, display name). - Preferences such as notification settings and buffer times configured in the app.
### B. Location Data (App) - Precise location data is used to calculate travel time and send “time to leave” notifications you request. - We do not create a persistent location history; location is processed only as needed to deliver features.
### C. Usage & Device Data - App/website activity (e.g., screens viewed, basic interaction events). - Technical data (e.g., device model, OS version, IP address, app version, performance and crash logs).
### D. Cookies & Similar Technologies (Website) - We may use cookies or similar technologies for analytics, security, and performance. You can manage cookies via your browser settings.
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3) How We Use Information
We process your information to: 1. Provide the Service (e.g., compute leave times, send notifications you opt into). 2. Maintain and improve functionality, safety, and performance. 3. Respond to support requests and communicate with you about the Service. 4. Detect and prevent abuse, fraud, or security incidents. 5. Comply with legal obligations and enforce our terms.
Legal bases (EEA/UK users): - Performance of a contract (to provide the Service you requested) - Legitimate interests (to maintain and improve the Service, prevent abuse) - Consent (for precise location and notifications) - Legal obligation (where applicable)
You may withdraw consent for location and notifications at any time in your device settings.
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4) How We Share Information
We do not sell personal information. We may share information: - With service providers who assist us in hosting, analytics, error reporting, email delivery, and customer support. These providers are bound by confidentiality and process data only on our instructions. - For legal reasons if required by law, subpoena, or to protect rights, safety, or property. - In corporate transactions (e.g., merger or acquisition), where your information may be transferred as part of that deal.
We do not share precise location data with advertisers, nor do we use it for targeted advertising.
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5) Location & Notifications
- Location is used solely to compute travel time and trigger reminders you configure. - Notifications are sent only if you grant permission on your device. - You can revoke location and notification permissions at any time in iOS Settings.
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6) Data Retention
We retain information only for as long as necessary for the purposes described: - Support emails/messages: up to 24 months after the last correspondence (to resolve follow-ups and improve support). - Crash/performance logs: typically 30–90 days, unless needed longer to investigate issues. - Account/profile data (if applicable): for as long as your account is active; deleted upon request or account closure unless retention is legally required. - Location data: processed transiently for live features and not stored as a historical profile.
We may keep limited records as required by law or to establish, exercise, or defend legal claims.
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7) Your Rights & Choices
Depending on your location, you may have rights to: - Access the personal information we hold about you - Correct inaccurate information - Delete your personal information - Restrict or object to certain processing - Withdraw consent where processing is based on consent - Data portability (where applicable)
To exercise your rights, contact support@cantbelate.com. We may need to verify your identity before responding.
CCPA/CPRA (California): We do not “sell” or “share” personal information as those terms are defined by California law. California residents may submit access/deletion requests at support@cantbelate.com. We do not discriminate against you for exercising your rights.
PIPEDA (Canada): You may request access to, or correction of, personal information held by us, subject to legal limits and verification.
GDPR (EEA/UK): You have the rights described above and a right to lodge a complaint with your local supervisory authority.
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8) Children’s Privacy
The Service is not directed to children under 13 years old (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.
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9) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is perfectly secure, and we cannot guarantee absolute security.
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10) International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards (e.g., contractual protections) to ensure an adequate level of data protection.
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11) Third-Party Services
Our Service may contain links to third-party sites or integrate third-party SDKs (e.g., Apple services, mapping/navigation providers, crash reporting). These third parties process data under their own privacy policies. We recommend you review those policies.
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12) Do Not Track
Your browser may offer a “Do Not Track” (DNT) setting. Because there is no common industry standard, we do not respond to DNT signals. We honor legally required signals where applicable (e.g., GPC in certain jurisdictions).
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13) Changes to This Policy
We may update this Policy from time to time. When we do, we will change the “Effective Date” above and post the new version on our website and within the app. Material changes will be highlighted for a reasonable period.
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14) Contact Us
Questions or requests regarding this Policy or your personal information:
Email: support@cantbelate.com
We will respond within a reasonable period and within any timeframe required by applicable law.